1. Introduction
Welcome to MVB Studio (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website [www.mvbstudio.co.uk] (“Website”) and the purchase of any products or services from us. These Terms and Conditions govern your use of our website [www.mvbstudio.co.uk] (“Website”) and the purchase of any products or services from us. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website.
2. Eligibility
To use our Website and make purchases, you must:
- Be at least 18 years old.
- Provide accurate and complete information during the registration or checkout process.
3. Products and Services
(a) Product Descriptions
We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
(b) Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
4. Orders
(a) Placing Orders
When you place an order, you agree to provide current, complete, and accurate information. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or unauthorised transactions.
(b) Order Confirmation
Once your order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order. The contract between us is formed when we dispatch your order.
(c) Pricing and Payment
Prices include VAT (where applicable). Payment must be made at the time of purchase through our accepted payment methods.
5. Delivery
(a) Delivery Policy
We deliver to most places worldwide. While we provide delivery estimates, we cannot guarantee exact delivery dates. Once we receive payment for your order, including delivery fees, we will fulfil the order and pass it onto the carrier. At this point, you or your customer legally become the owner of the products.
(b) Delivery Costs
Delivery prices are additional to the product’s price and may vary depending on the delivery location and the nature of the products. Additional charges may apply for remote or difficult-to-access locations. Flat-rate delivery charges are shown on our checkout page; however, we reserve the right to notify you of any additional delivery fees that may apply to your specific address.
Some products may be packaged and shipped separately. Delivery costs for international orders may include applicable taxes or duties, which are the customer’s responsibility to pay upon receipt.
(c) Risk of Loss and Ownership
Ownership of the products passes to you or your customer after full payment is received and the products are delivered to the carrier. The risk of loss or damage passes to you when the products are delivered to the carrier. For customers in the UK or European Economic Area (EEA), ownership and risk transfer to you when the products are physically received by you or your designated third party.
(d) Delivery Issues
If carrier tracking indicates a product is lost in transit, you or your customer may submit a written claim for a replacement or refund within 30 days of the estimated delivery date. We will investigate all such claims and provide resolutions at our sole discretion. Delivery to P.O. boxes cannot be guaranteed.
(e) International Customers
We accept orders from international customers, and we strive to deliver globally. However, delivery times may vary depending on the destination, and additional customs charges or import taxes may apply. These costs are not included in the product price or delivery fees and must be borne by the recipient.
6. Returns and Refunds
MVB Studio LIMITED is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, colour, or simply changed their mind. However, this does not affect your legal rights under UK consumer protection laws.
(a) Wrong Address
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
(b) Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
(c) Sealed Goods
MVB Studio LIMITED does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
(e) Damaged or Manufacturing Errors
If you receive a damaged product or if there is a manufacturing error, we will offer a free reprint or a refund in accordance with UK consumer rights. Please contact us at info@mvbstudio.shop within 30 days of product delivery and provide clear photos showing the issue. Any delivery costs related to such claims will be covered by us.
7. Intellectual Property
All content on this Website, including text, images, logos, and designs, is the property of MVB Studio and protected under copyright and intellectual property laws. You may not reproduce or use any content without our prior written consent.
8. User Conduct
You agree not to:
- Use our Website for unlawful purposes.
- Interfere with or disrupt the Website’s functionality.
- Upload harmful or malicious software.
9. Limitation of Liability
To the fullest extent permitted by UK law, we are not liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, revenue, or profits.
This does not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded under UK law.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Please review them regularly.
12. Contact Us
For any questions or concerns, please contact us at:
Email: support@mvbstudio.shop
Address: 6 Elm Close, Huntingdon PE29 7AS
Effective Date: 19/01/2025